WD® Music Guarantee and Return Policy
WD® Music has an established history of making sure that their customers are satisfied. We believe that an unhappy customer is a customer that does not return. We carefully review all customer feedback and complaints, we quickly cut through red tape and ensure that you do not get lost in the shuffle.
Prior to returning, you must fill out an RMA Request Form or contact Customer Service at 800.449.9348 for an RMA number. All returns must have an RMA number. Any items returned without an RMA or complete original packaging/contents will be refused. If the reason for return is our error (incorrect or defective items) full credit will be refunded. Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a 15% restocking fee or refuse any exceptions. No RMA will be issued beyond 30 days of original receipt of goods by the customer. RMA's are expected to be returned within 15 days of receipt of RMA number.
Special sales & clearance items are "final sale" and ineligible for return. Exceptions will be made for factory defects or errors in shipment.