Terms & Conditions
For your protection and ours.
Due to increasing credit card fraud, if the ship to and bill to addresses on your order are not the same the order may be delayed while we verify the legitimacy of the transaction.
We have no minimum order for retail or wholesale customers. Credit cards accepted are American Express, Discover, Visa and MasterCard. You may also pay for your order with PayPal which is very convenient, secure and does not require the use of a credit card. Checks and Money Orders are also accepted.
UPS is our specific shipper of record and we offer the full gamut of their services from conventional Ground to any expedited or international service they offer.
USPS is also an option, but please understand that their tracking is non-existent. Also, while they advertise international Express Mail at 3-5 business days and Priority Mail at 6-10 business days, these transit times are NOT GUARANTEED like UPS and Priority Mail has been known to take as long as six weeks to deliver to some countries. USPS will not allow us to file a claim for loss until 90 days has passed.
If you have special shipping requirements we do not have arrangements with FedEx, though we can use most other carriers and can ship with them using your account number.
All returns must have a Return Merchandise Authorization number. You must fill out an RMA Form or contact Customer Service at (800)449-9348 for an RMA number. Any items returned without an RMA will be refused. If the reason for the return is our error full credit (plus freight) will be given. If the box appears to have been damaged in shipping please contact the shipper immediately. Any defective parts must be reported to us within 48 hours (or 2 business days)of receipt of goods. Any part which in our opinion shows evidence of being used or installed contrary to the manufacturer's instructions and/or subjected to improper handling, packaging or shipping by the customer will not be eligible for exchange, refund or warranty consideration. Pick guards must be returned in the EXACT condition they were shipped in. Dry Fit your pickguards first! We reserve the right to charge a 15% restocking fee or refuse any exceptions. No returns will be accepted after 15 days of receipt of goods.
On web orders any backordered item already paid for will ship as soon as available. Unless oversize or overweight, or agreed to beforehand, there will be no added freight on backorders.
Special Order/Made-to Order Items
See the pickguard section for detailed ordering instructions. All custom made pickguards made from tracings or those with non-standard routs are carefully inspected prior to shipping to ensure the highest degree of accuracy and quality. These guards are non-returnable (final sale) so please be sure that what you send or order is exactly what you want. Remember – the guard can only be as accurate as the tracing.
All WD® necks are fully finished with the highest quality finishes and manufactured of the highest quality woods. They are not dipped in sealer! Some necks may require a minor level and polish. This is perfectly normal and is not considered a defect. WD® contemporary style necks have a double action truss rod which adjusts in 2 directions while the vintage necks use a single action rod which adjusts only 1 way. All necks should be carefully inspected prior to installation and/or modification as the neck is rendered non-returnable once altered. Some necks may have minor grain imperfections due to the organic nature of the material. These are not seconds or "blems ". Please contact customer service if you have any questions or concerns about your neck when it arrives. WD® cannot guarantee exact neck pocket fit due to varying manufacturer tolerances, wood shrinkage or expansion over time etc. Some neck pocket modification may be required. If you are not familiar with this procedure please contact a professional for assistance.
WD® is not liable for the unauthorized placement or incorporation of licensed Fender® Replacement Necks on guitars and basses not sold by Fender Musical Instrument Corporation.