International Shipping

We do ship internationally and will try and answer your questions about our international shipping department here. If you do not find an answer, please do not hesitate to call us at 1-877-WDMUSIC or email shipping@wdmusic.com. Questions about sales can be directed to sales@wdmusic.com.

Why are the shipping rates so high?
UPS is our shipper of record and we have found that they are consistently on time and deliver our products without damage. Both the customer and WD have the ability to track the package from the time it leaves our warehouse and all packages are insured against damage or loss. In some instances USPS is cheaper, but not always and the tracking and transit times are not as reliable. Please choose "USPS International" for your method of shipping if that is what you prefer. Also, please refer to the USPS web site to get an idea of what the freight charges may be. Your order will be processed and you will be notified of the freight charge before the order ships. Please note that we can not ship with a service that does not have tracking or insurance, and can not ship pickguards in envelopes. Any customer who wishes to use an alternate service can place their order by calling 877-WDMUSIC or by contacting sales@wdmusic.com and we will ship with whatever carrier you wish.

Can I change the currency?
Currently all of the amounts are listed in American dollars. We have been working on adding other currencies to improve your shopping experience.

What if I have special shipping requests and instructions?
No problem. Our shipping department will work diligently to ensure your package is sent the way you want it. Special directions can be added when ordering in the "Ordering Instructions" section of the check out. Whatever your needs, we will do our best to accommodate you.

Do specials apply internationally?
Yes. Our specials are open for all of our clients on sale items. Unfortunately, shipping specials do not apply to orders outside of the continental U.S.

What about Customs?
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. CANADIAN CUSTOMERS may find this web site interesting http://www.thefinalcost.com/shipments/calculate/

Can WD ship as a “gift” or put a lower value for Customs?
No. We have many international customers both retail and wholesale, and can not jeopardize our position as an international shipper.


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